The National Disability Insurance Scheme (NDIS) and its delegates frequently emphasize that NDIS support coordinators should not act as participants’ advocates. However, for anyone who has occupied the role of a support coordinator—attending Administrative Appeals Tribunal (AAT) hearings, review meetings, and engaging in passionate discussions with delegates—the complexity of this position becomes evident. This is especially true in a system where advocacy resources are often stretched thin, leaving coordinators to navigate a delicate balance.
The primary role of a support coordinator is to educate, advise, and empower participants about their rights within the NDIS system. Coordinators help participants understand how to best utilise their funding and navigate the implementation of supports tailored to their individual needs.
One of the most valuable contributions a coordinator can provide is equipping participants with the knowledge and confidence to advocate for themselves. This empowerment can include working alongside participants’ friends and family, encouraging them to assert their rights, and guiding them through processes like reviews and appeals.
The adage “better the devil you know” resonates strongly in this context. Empowering individuals means educating them about the intricacies of the NDIS system, its processes, and the key players involved. Coordinators can encourage participants to leave constructive feedback, engage with the NDIS Commission, and contact ministers or other relevant bodies when issues arise or they feel mistreated.
Many participants are particularly vulnerable because they have experienced systemic dismissal of their voices. This is where a coordinator’s role becomes critical. A support coordinator should strive to foster a sense of safety and confidence, helping participants feel empowered to express their needs, concerns, and demands. Creating an environment where participants can speak their truth and insist their voices are heard is not just beneficial—it is essential.
