- 18 Alderwood Ave. Brooklyn, NY 11204
- +1 800 868 86 68
- omnicareemail@email.com
Specialist Support Coordination supports participants with highly complex needs, increased risk, or involvement across multiple systems who require advanced coordination and advocacy.
Big Ability provides Level 3 Specialist Support Coordination for participants with complex Autism, neurodiverse profiles, and neurological or progressive conditions, particularly where there are challenging behaviours, unstable supports, safeguarding concerns, hospital admissions or discharges, or repeated service breakdowns.
We work closely with NDIS, DFFH housing, hospitals, health services, and other state-based stakeholders to deliver structured, NDIA-aligned responses. Our focus is on stabilising supports, reducing risk, and maintaining continuity of care, while guiding participants and families through complex systems with clarity and confidence.
Support may include:
Crisis support and hospital discharge coordination
Multi-agency collaboration and state service liaison
Housing pathways, including DFFH, SIL, SDA, and Home and Living
Behavioural and environmental support coordination
Safeguarding, risk management, and escalation processes
Reviews, changes of circumstances, and evidence coordination
This service is suited to participants who need specialist system navigation, ongoing oversight, and strong advocacy to achieve safe and sustainable outcomes.
Support Coordination assists participants to implement their NDIS plan, build capacity, and develop the skills needed to manage supports more independently over time.
Big Ability provides Level 2 Support Coordination for participants who need guidance to set up, coordinate, and maintain supports, without the complexity or risk factors that require specialist intervention. We work alongside participants and families to translate NDIS plans into practical, workable supports that align with individual goals.
Our focus is on education, empowerment, and proactive coordination, helping participants understand their plan, build strong provider relationships, and reduce reliance on crisis responses.
Support may include:
Implementing and coordinating NDIS-funded supports
Connecting with suitable providers and services
Supporting decision-making, planning, and problem-solving
Monitoring supports and addressing issues early
Assisting with plan reviews and goal progression
This service is best suited to participants who want practical guidance, structured support, and increased independence in managing their NDIS supports.
Supported Independent Living (SIL)
Supported Independent Living assists participants to live as independently as possible, whether in shared or group accommodation, a private rental, with family, or in their own home. SIL focuses on daily living support tailored to individual needs and goals
Specialist Disability Accommodation (SDA)
Specialist Disability Accommodation refers to housing designed for participants with extreme functional impairment or very high support needs, where specialist design features and ongoing supports are required.
Big Ability provides expert guidance across SIL and SDA pathways, supporting participants and families to navigate complex housing systems and make informed decisions. We work closely with allied health professionals, housing providers, and state-based services to progress appropriate housing outcomes.
Support may include:
Guidance through Home and Living applications
Coordination of allied health assessments (OT, Physio, Functional Capacity Assessments)
SIL and SDA option exploration and provider engagement
Support with housing transitions and move-in planning
Ongoing coordination to ensure housing supports remain appropriate and sustainable
Our approach is practical, evidence-based, and NDIA-aligned, with a focus on safe, stable, and long-term housing solutions.
Big Ability specialises in supporting participants with complex Autism, neurodivergent profiles, and neurological or progressive conditions, particularly where there are challenging behaviours, high support needs, or system complexity..
With extensive experience working alongside NDIS, DFFH housing, hospitals, allied health, and other state-based stakeholders, Big Ability provides structured, NDIA-aligned coordination to stabilise supports, manage risk, and improve long-term outcomes. Support is tailored, evidence-based, and focused on practical solutions that respect individual needs, rights, and capacity
Sometimes an NDIS plan no longer reflects a person’s needs. When this happens, a plan reassessment or appeal may be required. Recent legislative changes mean there are now specific rules about what the NDIA will reassess, and when and how changes can be requested.
Big Ability provides expert guidance through each stage of the review and appeals process, ensuring requests are evidence-based, timely, and NDIA-aligned.
A Change of Circumstances is used to notify the NDIA of significant changes such as:
Living arrangements
Functional capacity
Informal supports or carers
Support needs or risk factors
While there are no strict time limits, requests must be supported by clear, relevant evidence demonstrating how circumstances have changed.
If you receive an NDIS decision you don’t agree with, you may request an internal review of a reviewable decision (S100). This is often the first formal step in challenging an NDIA decision
The Administrative Review Tribunal (ART) (formerly the AAT) is an independent body that can review most internal NDIA review decisions under the NDIS Act 2013.
If you have received a decision you don’t agree with, the ART have the ability to review most internal review decisions made by the NDIA under the National Disability Insurance Scheme Act 2013 (NDIS act)
Big Ability has specialist expertise in NDIS reviews and appeals, with prior experience working within the NDIA S100 review space and a background as a paralegal. We have successfully supported many participants through:
Plan reassessments
Internal reviews
ART appeals
Our approach is strategic, evidence-focused, and grounded in a strong understanding of NDIS legislation and decision-making frameworks
Big Ability acknowledges the traditional custodians of the land on which we work. We pay our respects to Elders past, present, and emerging and celebrate the diversity of Aboriginal peoples and their ongoing cultures and connections to the lands and waters of Australia. We also wish to acknowledge and pay our respects to any Aboriginal or Torres Strait Islander people who may be viewing our website today.
